Why isn't the toy responding when I press the switch? You need to press and hold the switch for 1.5 seconds to activate it. This safety feature prevents accidental activation. Why aren't there bells and catnip inside the ball? The bells and catnip are included in the package, but they are not pre-inserted into the ball. You can easily place them inside for added enjoyment. Why are all the feathers that came with it the same color? The color of the feathers and the ball is randomized in the package, adding an element of surprise and variety to your cat's playtime. How can I tell if the product is charging? When charging, a white indicator light will be on, and it will turn off when the product is fully charged. Why should I choose Ficuok Cat Toys? With years of dedicated cat care, we're your ultimate destination for cat toys. We believe that once you choose us, you won't need to go anywhere else for your feline's entertainment needs. Your cat's happiness is our top priority.